Return & Refund

At Delvamart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in the original packaging
• Include all accessories, manuals, and components
• Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made products
• Products damaged due to misuse or improper handling by the customer

Return Process

To initiate a return, please contact our customer support team through one of the methods below:

Contact Us Page: https://delvamart.store/contact-us/

Email: support@delvamart.com

Phone: +1 303 571 5566

Please provide your order number and details regarding the item you wish to return.

Once your return request is approved, we will provide instructions for returning the product.

Return Processing Time

After we receive and inspect your returned item, your return will be processed within 3 business days.

You will be notified by email regarding the status of your return and refund.

Refunds

Once your return has been approved, a refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately upon delivery.

We may request photographs of the product and packaging to assist with the resolution process.

Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

Shipping Costs

Shipping charges are generally non-refundable unless the return is due to our error, a defective product, or an incorrect item shipped by Delvamart.

Customers may be responsible for return shipping costs unless otherwise stated.

Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Delvamart

Website: https://delvamart.store/

Contact Us: https://delvamart.store/contact-us/

Live Chat: Chat with us live for immediate assistance

Phone: +1 303 571 5566

Email: support@delvamart.com

Address: 1331 Speer Blvd, Denver, CO 80204, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Thank you for shopping with Delvamart.